Q + A
First Time Massage
What should I expect?
For first time clients, we encourage you to come 10-15 minutes early to fill out necessary paperwork & have time to answer your questions. Your appointment time is your hands-on massage time. If you arrive right at the time of your scheduled service, you are missing out on your full, hands-on massage.
How much should I undress?
This is YOUR massage. We want you to feel the most comfortable and empowered.
How do I know if the pressure is too much?
Your therapist should be checking in with you throughout the massage, to make adjustments to pressure as needed. Every session will be based upon your needs and goals.
How often should I receive massages?
Your treatment plan will be completely unique to YOU!
Be ready for your Session
Before the Session
Drink plenty of water before and after your massage.
– FEEL COMFORTABLE
Come in feeling comfortable – eat healthfully on the day of your appointment.
– ARRIVE EARLY
Arrive five minutes early, to start the relaxation process and discuss with your therapist any goals you have for the session (for example, greater flexibility, less tension, headache relief) and specify areas you’d like to focus on.
– IF YOU’RE PREGNANT…
Pregnant? Please specify that you are pregnant when booking so we may schedule you with a Prenatal Certified Therapist.
If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation, and schedule under
During the Session
– MENTION MEDICAL CONDITIONS
Let your therapist know about any medical conditions, or anything you feel is important to the session, and feel free to ask questions.
– CHECK WITH INSURANCE
Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.
Q + A
Why do you need my card on file?
Putting your card on file reserves your massage time, specifically for you!
What if I need to cancel my appointment?
Your appointment time is reserved exclusively for you; we value your business and ask you to respect the office scheduling policies. As a courtesy to our many guests and limited availability, we request a 12-hour cancellation notice.
What types of payment do you accept?
We accept cash, Visa and MasterCard.
What is a good gratuity?
Gift Card FAQ
“Can I get a refund for purchasing a gift card?”
All gift card purchases (or redeemed massage sessions or packages) are non-refundable.
“Can I share my gift card with someone else to use?”
Of course! If you’re unable to use your gift card, we’re happy to honor it for another recipient of your choice. That said, if you redeem your gift card for a session or a package, these services may not be shared. Just give us a call or send us an email so we can help you coordinate.
“Does my gift card include gratuity?” Gift cards do not include gratuity.