Q + A

First Time Massage

What should I expect?


For first time clients, we encourage you to come 10-15 minutes early to fill out necessary paperwork & have time to answer your questions. Your appointment time is your hands-on massage time. If you arrive right at the time of your scheduled service, you are missing out on your full, hands-on massage. Your therapist will take you to the massage room and go over your session goals- what you want for your massage, areas of pain, etc. They will leave you to undress to your comfort level. There will be bins provided to place your clothing, and then you will climb underneath the top sheet + blanket. Your Therapist should arrive shortly and will knock before entering to ensure you are ready. Enjoy your session!! Your therapist will let you know the session has ended & will leave to allow you to redress, and meet them at the front desk. They will provide you with water and share self-care tips accustomed to your personal treatment plan. You will finish with us by rebooking (as needed) and payment.




How much should I undress?


This is YOUR massage. We want you to feel the most comfortable and empowered. How much you disrobe is 100% up to you. The therapist will suggest to "disrobe to your comfort level." We highly encourage skin-to-skin work, especially if you are coming in for very specific aches and pain, however, we can accomadate your comfort and work over clothing if needed. It is the most common for clientele to disrobe completely. Otherwise, disrobing everything except bottom garment is the second most common.




How do I know if the pressure is too much?


Your therapist should be checking in with you throughout the massage, to make adjustments to pressure as needed. Every session will be based upon your needs and goals. A Relaxation or Wellness massage is typically going to be a light-medium pressure with smooth, flowing strokes. Rehabilitative or Therapeutic massage is a detailed & specific work, which can often be a medium-deep pressure. If at anytime the pressure is causing your body to tense up, causing difficulty breathing- or holding your breath, or is above a 6 on a pain scale of 1-10, let your therapist know immediately. Your massage should never be painful. You should feel a "hurt-so-good" deep pressure, never a, "I'll just bear through this" or "no pain, no gain" pressure.




How often should I receive massages?


Your treatment plan will be completely unique to YOU! Every(body) is different. The frequency of massage treatments you need will be based on your individual goals for your sessions. For every client, we suggest a maintenance massage once a month. This allows your body to receive a somewhat frequent amount to keep your muscles relaxed and fight those aches and pains. For a more serious treatment plan, including chronic pain relief, we may suggest you come in more often, until the pain is managed. When your session is over, ask your therapist how often they suggest, for you personally.





 

Be ready for your Session

Before the Session

- HYDRATE

 

Drink plenty of water before and after your massage.

– FEEL COMFORTABLE

Come in feeling comfortable – eat healthfully on the day of your appointment.

– ARRIVE EARLY

Arrive five minutes early, to start the relaxation process and discuss with your therapist any goals you have for the session (for example, greater flexibility, less tension, headache relief) and specify areas you’d like to focus on.

– IF YOU’RE PREGNANT…

Pregnant? Please specify that you are pregnant when booking so we may schedule you with a Prenatal Certified Therapist.

If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation, and schedule under 

MOTHER-TO-BE.

During the Session

– MENTION MEDICAL CONDITIONS

Let your therapist know about any medical conditions, or anything you feel is important to the session, and feel free to ask questions.

– CHECK WITH INSURANCE

Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.

Q + A

Payments

Why do you need my card on file?


Putting your card on file reserves your massage time, specifically for you! We do not charge the card until after your appointment. The card will only be charged in the event of a no-show or same-day cancellation - as stated in our policy. This ensures that if you make an appointment, you keep it.




What if I need to cancel my appointment?


Your appointment time is reserved exclusively for you; we value your business and ask you to respect the office scheduling policies. As a courtesy to our many guests and limited availability, we request a 12-hour cancellation notice. Cancellations or rescheduling that occur within the 12 hour deadline will incur a 50% fee of the original session cost. Cancellations that occur within 3 hours before the session will be charged full price (as we cannot fill your scheduled time that soon). We understand that occasional, emergent issues may require a shorter notification time, for circumstances like, car accidents or family emergencies. In this case, we will discuss your fee forgiveness for such circumstances.




What types of payment do you accept?


We accept cash, Visa and MasterCard. * We do not accept personal checks or checks of any kind.




What is a good gratuity?


Gratuity is at your discretion, and is not included in your cost of service. Our Licensed Massage Therapists are important to us; we have searched for top quality body-work experts. In order to keep our prices low and our customers and therapists happy, we suggest: $10 for a 30-45 minutes $20 for 60-minutes and $30 for a 90(+)-minute massage





 

Gift Card FAQ

“Can I get a refund for purchasing a gift card?”

    All gift card purchases (or redeemed massage sessions or packages) are non-refundable.

“Can I share my gift card with someone else to use?”

    Of course! If you’re unable to use your gift card, we’re happy to honor it for another recipient of your choice. That said, if you redeem your gift card for a session or a package, these services may not be shared. Just give us a call or send us an email so we can help you coordinate.

“Does my gift card include gratuity?” Gift cards do not include gratuity.