FREQUENTLY ASKED QUESTIONS
Policies + Procedures
We have a 12-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 12 hours in advance. If you change or cancel within the 12-hour notice, you will be charged 25% of your original session as an inconvenience fee.
Please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged an inconvenience fee of 50%.
Last-minute cancellations cannot be refunded or used as credit.
Please note that arriving late to your session may result in a shorter appointment so as to not penalize the client's booking after you. Clients who are over 20 minutes late will be considered a no-show unless they have contacted our reception team to clarify their late arrival.
A credit card is required to book all appointments.
Please show up! We would rather not charge you... but if you do not show up for your scheduled appointment, your card or package will be charged the 50% inconvenience fee. Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.
As professional licensed therapists, we’re dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session. Clients will still be responsible for full payment of the session.
Safety + Conduct
Gratuities are greatly appreciated by LMTs, but completely optional. If you are unsure of what a good massage gratuity is, we can help!
20% is the average tip in the U.S. for massage + service treatments.
Discounted packages are available for purchase. Packages may be shared but cannot be combined with gift cards or other offers or discounts.