For first time clients, we encourage you to come 15 minutes early to fill out necessary paperwork & have time to answer your questions. Your appointment time is your hands-on massage time. If you arrive right at the time of your scheduled service, you are missing out on your full, hands-on massage. Your massage therapist will take you to the room and go over your session goals- what you want for your massage, areas of pain, etc. They will leave you to undress to your comfort level. There will be an area provided to place your clothing, and then you will climb underneath the top sheet + blanket. Your massage therapist should arrive shortly and will knock before entering to ensure you are covered, and ready. Enjoy your session! Your massage therapist will let you know the session has ended & will leave to allow you to redress, and meet them at the front desk. They will provide you with water and share self-care tips accustomed to your personal treatment plan. You will finish with us by rebooking (as needed) and payment.

This is YOUR massage. We want you to feel the most comfortable and empowered. How much you disrobe is 100% up to you. The therapist will suggest to "disrobe to your comfort level." We highly encourage skin-to-skin work, especially if you are coming in for very specific aches and pain, however, we can accomadate your comfort and work over clothing if needed. It is the most common for clientele to disrobe completely. Otherwise, disrobing everything except bottom garment is the second most common.

Your therapist should be checking in with you throughout the massage, to make adjustments to pressure as needed. Every session will be based upon your needs and goals. Our wellness massage is typically going to be a light-medium pressure with smooth, flowing strokes. The therapeutic massage is a detailed & specific work, which can often be a medium-deep pressure. If at anytime the pressure is causing your body to tense up, causing difficulty breathing- or holding your breath, or is above a 7 on a pain scale of 1-10, let your therapist know immediately. Your massage should never be painful. You should feel a "hurt-so-good" deep pressure, never a, "I'll just bear through this" or "no pain, no gain" pressure.

Your treatment plan will be completely unique to YOU! Every(body) is different. The frequency of massage treatments you need will be based on your individual goals for your sessions. For every client, we suggest a maintenance massage once a month. This allows your body to receive a frequent amount to keep your muscles relaxed and fight those occasional aches and pains. We suggest coming every 1-2 weeks for intense pain prevention, until we can manage the pain better (intense pain - when the pain is hindering your daily life or daily tasks- ex. sleeping, can't lift/move a certain way, etc.). When your session is over, ask your therapist how often they suggest, for you personally.

Yes- if you have a gender preference, please advise the receptionist or write it in your booking notes while making the appointment.

We suggest talking with your physician if you have any concerns or worries about receiving massage. We do offer Mother-to-be massages, and can accommodate your needs throughout your pregnancy, as long as it is low-risk.

We highly suggest calling our reception staff for first time bookings. For all first-time clients, we do need to verify your basic information to get you booked into our system. If you do happen to send an online appointment request, we will still end up calling you to get all of the necessary information before proceeding to get you scheduled.

We currently offer appointment requests for online booking- this means that when you choose a date and time, it is not officially booked into our system until you receive confirmation, either through a text, email, or both! But, why? Appointment requests help our clinic run the smoothest- from making sure to verify all new clients, to maximizing the clinics space with all of our bookings. Couples massages are also unique in how we need to book them, so this ensures we can book everyone to the best of our abilities.

A card is required to book you into our system. We would only ever charge this card in case of a late cancellation or no-show to uphold our cancellation policy- So what is our policy? We have a 12-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 12 hours in advance. If you change or cancel within the 12-hours, you will be charged 25% of your original session as an inconvenience fee. Please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged an inconvenience fee of 50%. We get that life happens and will take that into consideration, but please realize that our massage therapists are ready and waiting for the time set aside for you. When you late-cancel, these appointment times may not be filled on such short notice.

We highly suggest booking in advance! As our schedules fill up, it is more difficult to book day-of. Booking in advance guarantees you to be on the schedule. (it's much easier to cancel your appointment with 24hrs notice, than to book a massage within 24hrs!)

For clients who have never had a massage before, and don't have specific goals- we suggest booking a "wellness" or "therapeutic" massage. A wellness massage is our relaxation-based massage, while the therapeutic massage is for clients looking for pain relief. We also have specialized massage options, at no additional charge- for clients who may have more specific pain or goals in mind.

Calling is the best - this is because each of our massage therapists have different specialties they can do. Talking to our reception team will allow you to find the best fit for your needs. If you do send an online booking request, our system lets you choose any massage therapist for any massage, even if they are not qualified to do that certain massage - so calling eliminates any confusion.

Occasionally, we get requests for additional, personalized massages - some for medical reasons. If there is something in particular that you are hoping for, don't hesitate to reach out and ask if we can do that. Often times, we reach out to our massage therapists and find someone who can, in fact, do what you are hoping for.