FREQUENTLY ASKED QUESTIONS

MASSAGE
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What should I expect for my first massage?For first time clients, we encourage you to come 15 minutes early to fill out necessary paperwork & have time to answer your questions. Your appointment time is your hands-on massage time. If you arrive right at the time of your scheduled service, you are missing out on your full, hands-on massage. Your massage therapist will take you to the room and go over your session goals- what you want for your massage, areas of pain, etc. They will leave you to undress to your comfort level. There will be an area provided to place your clothing, and then you will climb underneath the top sheet + blanket. Your massage therapist should arrive shortly and will knock before entering to ensure you are covered, and ready. Enjoy your session! Your massage therapist will let you know the session has ended & will leave to allow you to redress, and meet them at the front desk. They will provide you with water and share self-care tips accustomed to your personal treatment plan. You will finish with us by rebooking (as needed) and payment.
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How much should I undress?This is YOUR massage. We want you to feel the most comfortable and empowered. How much you disrobe is 100% up to you. The therapist will suggest to "disrobe to your comfort level." We highly encourage skin-to-skin work, especially if you are coming in for very specific aches and pain, however, we can accomadate your comfort and work over clothing if needed. It is the most common for clientele to disrobe completely. Otherwise, disrobing everything except bottom garment is the second most common.
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How do I know if the pressure is too much?Your therapist should be checking in with you throughout the massage, to make adjustments to pressure as needed. Every session will be based upon your needs and goals. Our wellness massage is typically going to be a light-medium pressure with smooth, flowing strokes. The therapeutic massage is a detailed & specific work, which can often be a medium-deep pressure. If at anytime the pressure is causing your body to tense up, causing difficulty breathing- or holding your breath, or is above a 7 on a pain scale of 1-10, let your therapist know immediately. Your massage should never be painful. You should feel a "hurt-so-good" deep pressure, never a, "I'll just bear through this" or "no pain, no gain" pressure.
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How often should I receive massages?Your treatment plan will be completely unique to YOU! Every(body) is different. The frequency of massage treatments you need will be based on your individual goals for your sessions. For every client, we suggest a maintenance massage once a month. This allows your body to receive a frequent amount to keep your muscles relaxed and fight those occasional aches and pains. We suggest coming every 1-2 weeks for intense pain prevention, until we can manage the pain better (intense pain - when the pain is hindering your daily life or daily tasks- ex. sleeping, can't lift/move a certain way, etc.). When your session is over, ask your therapist how often they suggest, for you personally.
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Can I choose to have a male or female therapist?Yes- if you have a gender preference, please advise the receptionist or write it in your booking notes while making the appointment.
-
Should I avoid massage if I am pregnant?We suggest talking with your physician if you have any concerns or worries about receiving massage. We do offer Mother-to-be massages, and can accommodate your needs throughout your pregnancy, as long as it is low-risk.
-
It's my first time to your clinic- what's the easiest way to book?We highly suggest calling our reception staff for first time bookings. For all first-time clients, we do need to verify your basic information to get you booked into our system. If you do happen to send an online appointment request, we will still end up calling you to get all of the necessary information before proceeding to get you scheduled.
-
How does online booking work?We currently offer appointment requests for online booking- this means that when you choose a date and time, it is not officially booked into our system until you receive confirmation, either through a text, email, or both! But, why? Appointment requests help our clinic run the smoothest- from making sure to verify all new clients, to maximizing the clinics space with all of our bookings. Couples massages are also unique in how we need to book them, so this ensures we can book everyone to the best of our abilities.
-
Why do you need a card on file?A card is required to book you into our system. We would only ever charge this card in case of a late cancellation or no-show to uphold our cancellation policy- So what is our policy? We have a 12-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 12 hours in advance. If you change or cancel within the 12-hours, you will be charged 25% of your original session as an inconvenience fee. Please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged an inconvenience fee of 50%. We get that life happens and will take that into consideration, but please realize that our massage therapists are ready and waiting for the time set aside for you. When you late-cancel, these appointment times may not be filled on such short notice.
-
When should I make my next appointment?We highly suggest booking in advance! As our schedules fill up, it is more difficult to book day-of. Booking in advance guarantees you to be on the schedule. (it's much easier to cancel your appointment with 24hrs notice, than to book a massage within 24hrs!)
-
I've never had a massage- which massage should I choose?For clients who have never had a massage before, and don't have specific goals- we suggest booking a "wellness" or "therapeutic" massage. A wellness massage is our relaxation-based massage, while the therapeutic massage is for clients looking for pain relief. We also have specialized massage options, at no additional charge- for clients who may have more specific pain or goals in mind.
-
What's the best way to book a specialty massage?Calling is the best - this is because each of our massage therapists have different specialties they can do. Talking to our reception team will allow you to find the best fit for your needs. If you do send an online booking request, our system lets you choose any massage therapist for any massage, even if they are not qualified to do that certain massage - so calling eliminates any confusion.
-
I am looking for a specialty massage you don't seem to have?Occasionally, we get requests for additional, personalized massages - some for medical reasons. If there is something in particular that you are hoping for, don't hesitate to reach out and ask if we can do that. Often times, we reach out to our massage therapists and find someone who can, in fact, do what you are hoping for.

INFRARED SAUNA
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What should I expect for my first massage?For first time clients, we encourage you to come 15 minutes early to fill out necessary paperwork & have time to answer your questions. Your appointment time is your hands-on massage time. If you arrive right at the time of your scheduled service, you are missing out on your full, hands-on massage. Your massage therapist will take you to the room and go over your session goals- what you want for your massage, areas of pain, etc. They will leave you to undress to your comfort level. There will be an area provided to place your clothing, and then you will climb underneath the top sheet + blanket. Your massage therapist should arrive shortly and will knock before entering to ensure you are covered, and ready. Enjoy your session! Your massage therapist will let you know the session has ended & will leave to allow you to redress, and meet them at the front desk. They will provide you with water and share self-care tips accustomed to your personal treatment plan. You will finish with us by rebooking (as needed) and payment.
-
How much should I undress?This is YOUR massage. We want you to feel the most comfortable and empowered. How much you disrobe is 100% up to you. The therapist will suggest to "disrobe to your comfort level." We highly encourage skin-to-skin work, especially if you are coming in for very specific aches and pain, however, we can accomadate your comfort and work over clothing if needed. It is the most common for clientele to disrobe completely. Otherwise, disrobing everything except bottom garment is the second most common.
-
How do I know if the pressure is too much?Your therapist should be checking in with you throughout the massage, to make adjustments to pressure as needed. Every session will be based upon your needs and goals. Our wellness massage is typically going to be a light-medium pressure with smooth, flowing strokes. The therapeutic massage is a detailed & specific work, which can often be a medium-deep pressure. If at anytime the pressure is causing your body to tense up, causing difficulty breathing- or holding your breath, or is above a 7 on a pain scale of 1-10, let your therapist know immediately. Your massage should never be painful. You should feel a "hurt-so-good" deep pressure, never a, "I'll just bear through this" or "no pain, no gain" pressure.
-
How often should I receive massages?Your treatment plan will be completely unique to YOU! Every(body) is different. The frequency of massage treatments you need will be based on your individual goals for your sessions. For every client, we suggest a maintenance massage once a month. This allows your body to receive a frequent amount to keep your muscles relaxed and fight those occasional aches and pains. We suggest coming every 1-2 weeks for intense pain prevention, until we can manage the pain better (intense pain - when the pain is hindering your daily life or daily tasks- ex. sleeping, can't lift/move a certain way, etc.). When your session is over, ask your therapist how often they suggest, for you personally.
-
Can I choose to have a male or female therapist?Yes- if you have a gender preference, please advise the receptionist or write it in your booking notes while making the appointment.
-
Should I avoid massage if I am pregnant?We suggest talking with your physician if you have any concerns or worries about receiving massage. We do offer Mother-to-be massages, and can accommodate your needs throughout your pregnancy, as long as it is low-risk.
-
It's my first time to your clinic- what's the easiest way to book?We highly suggest calling our reception staff for first time bookings. For all first-time clients, we do need to verify your basic information to get you booked into our system. If you do happen to send an online appointment request, we will still end up calling you to get all of the necessary information before proceeding to get you scheduled.
-
How does online booking work?We currently offer appointment requests for online booking- this means that when you choose a date and time, it is not officially booked into our system until you receive confirmation, either through a text, email, or both! But, why? Appointment requests help our clinic run the smoothest- from making sure to verify all new clients, to maximizing the clinics space with all of our bookings. Couples massages are also unique in how we need to book them, so this ensures we can book everyone to the best of our abilities.
-
Why do you need a card on file?A card is required to book you into our system. We would only ever charge this card in case of a late cancellation or no-show to uphold our cancellation policy- So what is our policy? We have a 12-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 12 hours in advance. If you change or cancel within the 12-hours, you will be charged 25% of your original session as an inconvenience fee. Please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged an inconvenience fee of 50%. We get that life happens and will take that into consideration, but please realize that our massage therapists are ready and waiting for the time set aside for you. When you late-cancel, these appointment times may not be filled on such short notice.
-
When should I make my next appointment?We highly suggest booking in advance! As our schedules fill up, it is more difficult to book day-of. Booking in advance guarantees you to be on the schedule. (it's much easier to cancel your appointment with 24hrs notice, than to book a massage within 24hrs!)
-
I've never had a massage- which massage should I choose?For clients who have never had a massage before, and don't have specific goals- we suggest booking a "wellness" or "therapeutic" massage. A wellness massage is our relaxation-based massage, while the therapeutic massage is for clients looking for pain relief. We also have specialized massage options, at no additional charge- for clients who may have more specific pain or goals in mind.
-
What's the best way to book a specialty massage?Calling is the best - this is because each of our massage therapists have different specialties they can do. Talking to our reception team will allow you to find the best fit for your needs. If you do send an online booking request, our system lets you choose any massage therapist for any massage, even if they are not qualified to do that certain massage - so calling eliminates any confusion.
-
I am looking for a specialty massage you don't seem to have?Occasionally, we get requests for additional, personalized massages - some for medical reasons. If there is something in particular that you are hoping for, don't hesitate to reach out and ask if we can do that. Often times, we reach out to our massage therapists and find someone who can, in fact, do what you are hoping for.

FLOAT PODS
-
What should I expect for my first massage?For first time clients, we encourage you to come 15 minutes early to fill out necessary paperwork & have time to answer your questions. Your appointment time is your hands-on massage time. If you arrive right at the time of your scheduled service, you are missing out on your full, hands-on massage. Your massage therapist will take you to the room and go over your session goals- what you want for your massage, areas of pain, etc. They will leave you to undress to your comfort level. There will be an area provided to place your clothing, and then you will climb underneath the top sheet + blanket. Your massage therapist should arrive shortly and will knock before entering to ensure you are covered, and ready. Enjoy your session! Your massage therapist will let you know the session has ended & will leave to allow you to redress, and meet them at the front desk. They will provide you with water and share self-care tips accustomed to your personal treatment plan. You will finish with us by rebooking (as needed) and payment.
-
How much should I undress?This is YOUR massage. We want you to feel the most comfortable and empowered. How much you disrobe is 100% up to you. The therapist will suggest to "disrobe to your comfort level." We highly encourage skin-to-skin work, especially if you are coming in for very specific aches and pain, however, we can accomadate your comfort and work over clothing if needed. It is the most common for clientele to disrobe completely. Otherwise, disrobing everything except bottom garment is the second most common.
-
How do I know if the pressure is too much?Your therapist should be checking in with you throughout the massage, to make adjustments to pressure as needed. Every session will be based upon your needs and goals. Our wellness massage is typically going to be a light-medium pressure with smooth, flowing strokes. The therapeutic massage is a detailed & specific work, which can often be a medium-deep pressure. If at anytime the pressure is causing your body to tense up, causing difficulty breathing- or holding your breath, or is above a 7 on a pain scale of 1-10, let your therapist know immediately. Your massage should never be painful. You should feel a "hurt-so-good" deep pressure, never a, "I'll just bear through this" or "no pain, no gain" pressure.
-
How often should I receive massages?Your treatment plan will be completely unique to YOU! Every(body) is different. The frequency of massage treatments you need will be based on your individual goals for your sessions. For every client, we suggest a maintenance massage once a month. This allows your body to receive a frequent amount to keep your muscles relaxed and fight those occasional aches and pains. We suggest coming every 1-2 weeks for intense pain prevention, until we can manage the pain better (intense pain - when the pain is hindering your daily life or daily tasks- ex. sleeping, can't lift/move a certain way, etc.). When your session is over, ask your therapist how often they suggest, for you personally.
-
Can I choose to have a male or female therapist?Yes- if you have a gender preference, please advise the receptionist or write it in your booking notes while making the appointment.
-
Should I avoid massage if I am pregnant?We suggest talking with your physician if you have any concerns or worries about receiving massage. We do offer Mother-to-be massages, and can accommodate your needs throughout your pregnancy, as long as it is low-risk.
-
It's my first time to your clinic- what's the easiest way to book?We highly suggest calling our reception staff for first time bookings. For all first-time clients, we do need to verify your basic information to get you booked into our system. If you do happen to send an online appointment request, we will still end up calling you to get all of the necessary information before proceeding to get you scheduled.
-
How does online booking work?We currently offer appointment requests for online booking- this means that when you choose a date and time, it is not officially booked into our system until you receive confirmation, either through a text, email, or both! But, why? Appointment requests help our clinic run the smoothest- from making sure to verify all new clients, to maximizing the clinics space with all of our bookings. Couples massages are also unique in how we need to book them, so this ensures we can book everyone to the best of our abilities.
-
Why do you need a card on file?A card is required to book you into our system. We would only ever charge this card in case of a late cancellation or no-show to uphold our cancellation policy- So what is our policy? We have a 12-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 12 hours in advance. If you change or cancel within the 12-hours, you will be charged 25% of your original session as an inconvenience fee. Please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged an inconvenience fee of 50%. We get that life happens and will take that into consideration, but please realize that our massage therapists are ready and waiting for the time set aside for you. When you late-cancel, these appointment times may not be filled on such short notice.
-
When should I make my next appointment?We highly suggest booking in advance! As our schedules fill up, it is more difficult to book day-of. Booking in advance guarantees you to be on the schedule. (it's much easier to cancel your appointment with 24hrs notice, than to book a massage within 24hrs!)
-
I've never had a massage- which massage should I choose?For clients who have never had a massage before, and don't have specific goals- we suggest booking a "wellness" or "therapeutic" massage. A wellness massage is our relaxation-based massage, while the therapeutic massage is for clients looking for pain relief. We also have specialized massage options, at no additional charge- for clients who may have more specific pain or goals in mind.
-
What's the best way to book a specialty massage?Calling is the best - this is because each of our massage therapists have different specialties they can do. Talking to our reception team will allow you to find the best fit for your needs. If you do send an online booking request, our system lets you choose any massage therapist for any massage, even if they are not qualified to do that certain massage - so calling eliminates any confusion.
-
I am looking for a specialty massage you don't seem to have?Occasionally, we get requests for additional, personalized massages - some for medical reasons. If there is something in particular that you are hoping for, don't hesitate to reach out and ask if we can do that. Often times, we reach out to our massage therapists and find someone who can, in fact, do what you are hoping for.
Policies + Procedures
Cancellation Policy
We have a 12-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 12 hours in advance. If you change or cancel within the 12-hour notice, you will be charged 25% of your original session as an inconvenience fee.
Please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged an inconvenience fee of 50%.
Last-minute cancellations cannot be refunded or used as credit.
Please note that arriving late to your session may result in a shorter appointment so as to not penalize the client's booking after you. Clients who are over 20 minutes late will be considered a no-show unless they have contacted our reception team to clarify their late arrival.
A credit card is required to book all appointments.
Please show up! We would rather not charge you... but if you do not show up for your scheduled appointment, your card or package will be charged the 50% inconvenience fee. Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.
Payment Methods
As professional licensed therapists, we’re dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session. Clients will still be responsible for full payment of the session.
Safety + Conduct
Gratuities are greatly appreciated by LMTs, but completely optional. If you are unsure of what a good massage gratuity is, we can help!
20% is the average tip in the U.S. for massage + service treatments.
Packages
Gratuities
Discounted packages are available for purchase. Packages may be shared but cannot be combined with gift cards or other offers or discounts.