POLICIES

Cancellation Policy

We have a 12-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 12 hours in advance. If you change or cancel within the 12-hour notice, you will be charged 50% of your original session fee.

We love you: please don’t ghost us! Clients who no-show or late cancel (within 3 hours of their appointment) will be charged in full. Last-minute cancellations cannot be refunded or used as credit.

Please note that arriving late to your session may result in a shorter appointment so as to not penalize the clients booking after you. Clients who are over 20 minutes late will be asked to reschedule their appointment and will be charged a cancellation fee.

Payment Methods

A credit card is required to book all appointments.

We love you, don’t ghost us! If you do not show up for your scheduled appointment, your card or package will be charged in full.   Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.

New Clients

First visit? Please arrive a few minutes early to start the relaxation process. You can get comfortable, fill out a health-intake form, and discuss with your therapist what you’d like to focus on. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.

Pregnant Clients

Please specify that you are pregnant when booking so we may schedule you with a Prenatal Certified Therapist. If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation.

COVID-19 Safety Policies & Guidelines

Read our policy here.

Safety/Conduct

As professional licensed therapists, we’re dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session. Clients will still be responsible for full payment of the session.

Refund Policy

Due to the nature of our business, we do not offer refunds for massage services or gift cards. Gift cards and store credit are non-transferable and cannot be shared. Packages are nonrefundable.

Gratuities

Packages

Gratuities are greatly appreciated by LMTs. If you are unsure of what a good massage gratuity is, check out our Q+A here.

Discounted packages are available for purchase. Packages may not be shared with another client, or combined with gift cards or other offers or discounts.